WWCC returning invalid when the worker holds a valid card

Modified on Fri, 24 Apr at 3:26 PM

If your worker holds a valid WWCC but Oho is showing the check as invalid:

  • Confirm the worker's state of registration matches the state selected in Oho
  • Check the registration number and date of birth are entered correctly
  • Confirm the worker's name in Oho exactly matches the name on their WWCC card, including any middle names
  • If all details are confirmed correct and the check is still invalid, contact support@weareoho.com with the worker's details

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