What happens if no match is found when adding an accreditation

For most check types, if no match is found with the details you've entered, Oho does not save the accreditation. You'll see a pop-up alerting you that no match was found. Double-check the details and try again.

Pending-load types are different. The following check types save the accreditation regardless of match status and show a "pending load" smart tag while processing:

• New South Wales WWCC
• South Australia WWCC
• Northern Territory WWCC
• Tasmania WWCC
• National Disability Worker Screening (NDWS)

Once a pending-load record is confirmed valid, it shows green. If it can't be verified, it shows red with a "Review Required" status, meaning the information needs correcting before another check can be triggered. Simply re-adding the accreditation without correcting the data won't help.