The most common cause of a VEVO failure is a date of birth mismatch between Oho and the Department of Home Affairs Immi portal. Even a small difference will cause the check to fail.
What to check:
- The date of birth on the Oho profile matches the passport exactly
- The passport number is entered correctly
- The country is set correctly
If the details in Oho all match what's on the passport and the check is still failing, the worker's visa details at Home Affairs may be out of date or the visa may have been cancelled. Ask the worker to confirm their details directly with Home Affairs.
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