Page freezes or goes light blue when saving

When you click Save in Oho (for example when adding a new person or updating details), the screen turns light blue as if loading but never completes. Nothing is saved and the page appears frozen.

This is a known browser cookie issue. It's intermittent and affects some accounts more than others.

Fix:

1. Clear your browser cookies and site data. In Chrome:
2. Click the three vertical dots in the top right
3. Settings > Privacy and Security > Delete browsing data
4. Ensure only "Cookies and other site data" is selected
5. Click Delete data
6. Log back into Oho and retry the action
7. If it still doesn't work, try a different browser (Edge, Firefox)
8. If it continues across multiple browsers, contact support@weareoho.com with your account details and what you were trying to do

Tip: Before re-entering information, check the portal to see whether the save actually completed. The save may have succeeded even though the page appeared frozen.

Different issue: If you're specifically logged out when selecting a file to attach to an accreditation, see the "Can't upload attachments to accreditations" article. That's a permissions issue, not a cookie issue.