Changing a login email requires a specific sequence and won't work if there is only one admin on the account.
- Remove the user's admin permissions (toggle Admin User off in the Permissions tab)
- Change the email address on their People record
- Re-add admin permissions with a new password
- Re-establish MFA if required
If you can't do this yourself (for example you only have one admin), contact support@weareoho.com.
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